I believe customer service has reached a new high. There’s a guy who called Amazon to find out where his order was in the shipping process and the customer service rep told him the package was eaten by an alligator. The guy who called Amazon explains the story on the website The Consumerist. Here’s what he said happened:
So I ordered a computer part from Amazon. We have Amazon Prime, and the part was supposed to show up yesterday, but never did. I called Amazon’s 800 number this morning (actually 866-216-1072, if you want to note it for future reference), and got a female rep with not-so-good English. After quite a thrash getting my information, she allegedly called the shipper (long time on hold for me) and came back to say they had told her my package would not be delivered…
… because it had been eaten by an alligator.
Again, I swear, I am not making this up.
I made her repeat it about five times. “It may have been a different animal” was as far as she’d budge off of this story.
I called the shipper after I got off the line, they said, “WHAT?!?”, and went on to tell me the package is on the truck and should arrive today. So I called Amazon back, and kept at it until I reached a native English speaker. He said, “WHAT?!?!?”
Acording to both the shipper and the non-alligator Amazon rep, the package is still on its way, and allegedly does not have any large tooth marks. I may not ever get the part, but at least I’m giving people some good stories to tell today…
What a great story! I hope it’s true. I wonder if there’s been a movement by customer service reps to mess with callers? I can hear it now:
“Hello. This is the cable company. How can I help you?”
“Yes, my cable isn’t working.”
“That’s because we cut off your service. Your wife was upset with all the late night skin-flicks you were watching. By the way, we told your boss about your viewing habits as well.”
Or how about this one:
“Hello. This is the computer help line.”
“Yes, my computer seems to have some problems. I can’t get on the internet this morning.”
“Hmmm. That does seem to be a problem sir. Have you been feeding the little mouse running on the wheel in the back of your monitor? You know you have to give him peanut butter at least three times a day.”
It sounds like fun. Perhaps I should get a second job.